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For most shipments we use UPS as our preferred
supplier for shipments within Continental North America. Should your item
be too large to ship through UPS, we will send the product through a reliable
freight forwarder.
We maintain an inventory of products ready to be shipped to you at any
time, although sometimes a product may be out of stock, at which point
we will notify you by telephone or email. We usually send shipments out
twice per week. UPS says they take 5-7 business days to deliver once the
item has been picked up, but quite often it is faster. Upon confirmation
of your order, you will immediately be notified of your shipment's expected
departure date via email.
Please Note:
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Shipping times are estimated, but not guaranteed.
We are not responsible in any way for delays that may occur before
or during the shipping process.
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If there is any damage to the packaging
when the item arrives, please note this on the Way Bill BEFORE you
sign for it.
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Any damage that may have occurred during
the shipping process must be reported immediately to make a claim
for repair, replacement or return of the item. click here for more
information on how to deal with shipments that you suspect are damaged
due to shipping.
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We reserve the right to repair or replace
any item damaged in shipping at our discretion.
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All freight items will be lowered to ground
level and placed on your property. However, due to insurance restrictions
placed on the freight company, as a policy they do not deliver the
item further than 2 meters from the truck. You will be responsible
for any movement of the item beyond that point. |
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